If you are unhappy with your online purchase you can receive an exchange or refund within 14 days of receipt of your order. Cancellations must be requested in writing by email and the email must come from the address given when the order was made on the website. On receipt of the cancellation email we will notify you by email of the address to which the item should be returned. The cost of postage for the returned item is entirely the responsibility of you. We would remind you that once you have notified us of your desire to return an order there is a legal requirement for you to take good care of the goods. The item must be in its original condition and in saleable condition, in the original packaging with swing tags attached. On receipt of the item we will refund the price of the item, but not the original postage. Your refund will be credited to the original payment card.